Hosted VoIP

The Future is Here. Are You?
Features Overview
Hosted PBX and VoIP
Mobile Applications
SIP Trunking
Unified Communications
The Future is Here. Are You?

The communications industry is undergoing an unprecedented phase of technological innovations. Cloud communications products and services continue to flip the industry on its head, putting you in control. These solutions enable your company to leverage the latest features and capabilities, which are extremely easy to use and very cost effective. Experience explosive growth through a proven business model and cloud service platform that allows companies like yours to utilize high-value software and services like Hosted PBX and VoIP, SIP Trunking, Unified Communications, and much more.

Features Overview

Call Management

  • 3-Way Calling
  • Attended Transfer
  • Auto Attendant Answering
  • Busy Call Forwarding
  • Call Forwarding
  • Call Hold
  • Call Park
  • Call Recording¹
  • Call Waiting Indicator
  • Caller ID
  • Caller ID Blocking
  • Direct Inward Dialing (DID)
  • Directed Call Pickup
  • Disable Outbound Dialing
  • Do Not Disturb
  • E911 Support
  • Find Me (Digital Assistant)¹
  • Forward Calls Locally or - Remotely (via Phone or Web)
  • No Answer Call Forwarding
  • One Button Redial
  • Speed Dial
  • Unattended Transfer
  • Voicemail
  • Visual Voicemail
  • Voicemail to Text¹

System Options

  • 1-6 Digit Extension Dialing
  • Call Routing Time Frames
  • Conference Bridges
  • Direct Inward System - Access (DISA)
  • Incoming Call Blocking
  • Incoming Caller ID Routing
  • Incoming Call Identification
  • Incoming Privacy Screening
  • Live Person Answering
  • Multicast Paging
  • Office Intercom
  • Outbound Dialing Rules
  • Outgoing Call Blocking
  • Premium Call Reporting
  • Ring Groups

Music on Hold

  • Commercials on Hold (by Phone Number)¹
  • Music on Hold (Custom or Default)

Virtual Auto Attendants

  • Multiple Top-level Auto - Attendants (Always On or Time-based)
  • Sub-level Auto Attendants

ACD Routing

  • Agents
  • Pause and Unpause Queues
  • Reason Codes
  • Tally Codes Zero Out

Call Center Features

  • Automatic Call Distribution - (ACD)¹
  • Barge¹
  • Call Queue¹
  • Caller ID Routing¹
  • Listen Live¹

Reporting

  • Accounting and Billing Reports
  • Activity Reports
  • Call Center Reports¹
  • Call Detail Records
  • Call Traffic by Extension
  • Call Volume Graphs

¹Premium features

Hosted PBX and VoIP

You want a reliable, high-quality phone system that simply works. And so you can focus on your business, and not your communications platform, our system adapts and adjusts to your needs and seamlessly works the way you do. Whether you have five (5) or five hundred (500) employees, we have a solution that meets your needs.

  • Easy to use and manage
  • Full PBX capabilities utilizing easy interface
  • Eliminate costs of a traditional phone closet
  • Low monthly phone bills (including VoIP services)
  • Future-proof your phone systems
Mobile Applications

With Mobile Applications, your mobile phone becomes your mobile office. Utilize features like office extension, extension-to-extension dialing, caller ID and more to increase productivity while pulling together voice, chat, video, and other services to support your mobile workforce.

SIP Trunking

We offer SIP Trunking (connecting your premise based phone system via an always-on broadband connection) solutions for any sized-business—whether you’re a small business looking for the flexibility and cost savings of VoIP or a mid-sized business looking for business continuity, disaster recovery, and unlimited or metered calling plans. We help you save up to 40% over traditional telephone line services.

Unified Communications

Unified Communications (UC) is the seamless integration of voice, presence, chat, data, applications, and other technologies that help drastically improve your communication processes and business productivity. Our software and services enable you to access your account and seamlessly incorporate our high-value cloud communication services.

  • Cloud Communications: Virtually limitless configuration possibilities to configure how you setup your hosted PBX and VoIP solution to make and take calls.
  • Operator Console: Helps enable your small to mid-sized business to maintain complete visibility and transparency across the enterprise, and use view extension presence, click to dial, manage call control, monitor and manage call center features (queues, Agents, callers), manage conference bridges, and much more—all through a standard web interface.
  • Scalability: With the constant change in technology, scalability is huge in today’s business world and with UC, your services can be provided on a per-customer basis, cutting down unnecessary costs.
  • Disaster Recovery: Your business can rest easy in a local service emergency with the use of hosted UC, where your data can be backed-up, managed, and ready for rapid recovery.

Contact us to receive a customized quote detailing the benefits of utilizing our innovative products and services. When you're ready, we'll install your new phone system with ZERO downtime, so you can get back to business.

Existing Customers